Common Questions + Answers
Sizing + Fit
We have a detailed size chart for all our products. Please measure yourself or an item of clothing you know fits you well and compare against our size charts
Ocean Conservation
Repreve® is US engineered yarn made 100% from recycled plastic bottles. This is then woven into fabric that we use to make our amazing Sandbar® Eco Swimwear. Find out more here
After every sale we fund the physical removal of 1 kg of plastic from the ocean. We have partnered with a really exciting environmental company here in South East Asia called Seven Clean Seas. You can also join us on beach clean ups and see the team in action on Our Mission page
Payments
At Sandbar, your personal online security is important to us. We use the latest SSL encryption technology to safely transmit your personal and credit card information. All orders are processed through a secure checkout system provided by WooCommerce. Additionally, for your safety and protection, we do not store any cardholder account data. All credit card payment service are secure and are handled by Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Personalisation
Adding a monogram or custom embroidery requires and additional 1-2 days. Personalisation is done in house Monday-Friday and aim to complete our personalised orders by 2pm the same day or next business day, depending on the time of your order.
Yes you can, please contact us to discuss this in more detail.
Returns And Refunds
If you are unsatisfied with any item you have purchased, the item can be returned to us for an exchange or store credit. Please visit our Tanglin Mall store, 163 Tanglin Road, 02-155.
We take time to carefully inspect every swimsuit before we send it, however in the rare case that you may have received a faulty swimsuit, please contact as soon as possible. Please do let us know within 14 days of receipt and the item can be returned to us for an exchange or store credit. Please visit our Tanglin Mall store, 163 Tanglin Road, 02-155.
If you are unhappy with the size or design and you would like to exchange your item, you have 14 days from receipt to return the item to us for an exchange. Please visit our Tanglin Mall store, 163 Tanglin Road, 02-155. Goods must be returned in its original condition with all packaging intact and all tags and labels still attached. Sale Items are not eligible for exchange or return unless the item is faulty
If you are unhappy with the size or design and you would like to exchange your item, you have 30 days from receipt to return the item to us for an exchange. Please return your item in its original condition with all packaging intact and all tags and labels still attached and we will dispatch your new product to you. Sale Items are not eligible for exchange or return unless the item is faulty
Order + Shipping
Yes. If you have not received our shipping confirmation email yet, there is still time to update these details. Please contact us to inform us of the changes
Yes for all orders before 6pm, please select this option at checkout. If you require same day delivery after 6pm please contact us and we will do what we can to support you.
Your items will be packaged inside our eco gift box and tissue paper. You will have the option at cart page to add a gift card to your order. Please include your custom message and we will handwrite inside the gift card for you.
No. Rest assured, for your gifting pleasure, all orders placed through our online store will be free of invoices, price tags & packing slips. You (the purchaser) will receive the order and shipping confirmations to your email address and/or phone number only.
Our shipping confirmation email includes a tracking link where you can follow the delivery progress of your parcel online via our third party courier partner.
Yes you can pay in a number of local currencies. By default we assuming the location you are accessing the website from is your preferred currency.
All orders are dispatched from Singapore. Depending on your local countries regulations on importation you may have to pay import taxes
Sandbar Swimwear ships worldwide via registered postal services and DHL Express
Standard domestic shipping timeframe is 1-3 business days after your parcel has been dispatched. Our parcels are dispatched every Monday to Friday. If your item has been personalised, please expect a 1-2 day lead time to dispatch. Worldwide shipping timeframe is 3-5 business days via DHL Express after your order is dispatched. If your item has been personalised, please expect a 1-2 day lead time to dispatch. Delivery timing of all international parcels are subject to customs inspection. We will always aim to meet these timeframes but there may be occasions outside our control when your parcel is delayed. Our shipping confirmation email includes a tracking link where you can follow the delivery progress of your parcel online via our third party courier partner.
Shipping varies depending on the weight of your order and where you live.  We offer various options from registered delivery to a climate neutral DHL Express service.
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